(03) 5334 4388 sales@bicyclecentreballarat.com.au / sales@bikesballarat.com.au

About Us Returns and Warranties

Bicycle Centre Ballarat have been selling high quality bikes in Ballarat since 1999. We have sold many bikes and many brands, and we have evolved to today where we now have long standing relationships with world leading brands such as, Merida, Freeagent, Colony, Kink, Easton, Norco, Schwinn, BYK, Lapierre, Lekker, Ordica and XDS. We also sell quality parts and accessories from brands like Shimano, Garmin, Sram, Truvative, Rockshox, Fox, Schwalbe, MET, SixSixOne, Odyssey, Easton, Lezyne, Lazer, Parktools, Maxxis, Endura, Vittoria, Geax, Stans No Tubes,Tioga Juice Lubes, Finishline, Squirt, Aussie Butt Cream Jetblack, Stanfred racks, and Thule. Here at Bicycle Centre Ballarat we also supply and fit 12″ pram tyres and tubes, 16″ tyres and tubes for prams, and pusher, stroller, and jogger tyres and tubes as well as wheelchair tyres & and tubes. Trotting and sulky tyres and tubes, and wheel barrow tyres and tubes.
E bikes are the lastest and greatest sensation to come out from Merida, BMC, and Norco. Electric bikes make you riding easier, and just as much fun.

With new owners taking over on July 1st 2008, the Ballarat business will enter a new era of quality bikes, parts, and service, that you thought had been lost years ago.
We moved to new bigger and better premises on September 3 2019 to 112 Lydiard st nth Ballarat. As well as a bigger shop we also have a Cafe specializing inSingle orign and blended coffee, Hot chocolate and loose leaf tea.

Bicycle Centre Ballarat, now has a full range of BMX, Hybrid, Mountain, Road bikes, commuting,and Electric bikes with a full compliment of parts and accessories to customise or repair your bike.

Our fully equipped workshop in the centre of Ballarat, and qualified mechanic will see your bike built and repaired, with quality, precision, and care. We service and repair all brands including Giant, Mongoose, Gt, Jamis Bianchi, ktm, bh, Cube, Trek, Avanti, Scott, Cannondale, Merida, Apollo, Specialized, Kona, Azzurri, Fuji, Fluid, orbea, reid, focus, lapierre, malvern star, polygon, Ridley, commencal, Haro, Intense, Santa Cruz, NS bikes, Yeti. We also repair BMX, racing bikes, Electric bikes, and MTB or Mountain bikes. We are authorised FOX suspension Service Agents, servicing all Fox forks and Fox Rear shocks or Fox shox, so no matter what is wrong with your Foxshox, Rockshox, X Fusion, or Marzocchi forks or Shocks we will be able to help you. The turn around time is normally 24 hours.

We have had Scooters in Ballarat for the past 9 years. We stock Envy, Fasen, Crisp, Grit, as well as Grip tape and forks for scooters. Scooter wheels from 100mm, 110mm, and 120mm wheels are always in stock. Envy scooters are the latest Australian brand with, KOS, Prodigy, Colt, and One. Custom scooters can be arranged by us from Envy, Grit, and Crisp.

Electric bikes are the latest buzz term. We stock electric bikes, such as Merida BMC, Norco, Ordica, and Earth. All these Brands use either PAS, Bosch, or Shimano steps systems. We have had years of experience selling, all electric bikes, and repairing electric bikes and electric scooters. If you want a Ballarat electric bike we are your one stop shop. We have Ballarat’s best range of quality electric bikes.

Thule, Yakima, and Buzzrack bike racks are all sold by us. We can also arrange fitting of your Yakima, Thule, or Buzzrack roof mounted bike racks. We also offer many towball or towbar mounted bike racks from Thule, Yakima, or Buzzrack.

Indoor Trainers, or Smart trainers, even Interactive Trainers are stocked by us, we specialize in Elite trainers. The current models are, Suito, DiretoX.

We are not just Ballarat, we sell and service bikes from, Daylesford, Maldon, Maryborough, Creswick, Clunes, Horsham, Hamilton, Warrnambool, Ballan, Bacchus Marsh, Stawell, Avoca.

Please look through our website or come and see us in the shop, at 24 Armstrong st North Ballarat for a friendly, honest bike experience.

Returns and Warranty
• For faulty, incorrectly supplied or damaged items, original and return shipping fees will be covered by Bicycle Centre Ballarat
• For information on creating a return label for your warranty and where to drop off a parcel you are returning, please contact our
returns department on 03 53344388 or email sales@bicyclecentreballarat.com.au.
• We do not accept any packages returned by Aust Post COD.
• Most parcels will be returned using Aust Post, however there will be some exception for oversize items due to post limitations.
• Please return within 30 days of successfully receiving your item. Return items with all packaging – include all product tags, labels & original packaging.
• Bicycle Centre Ballarat will usually process returns within two (2) working days of receiving the returned goods back.
• For warranties, please return within the products warranty period commencing from the date of successful receipt.
• Warranties will usually be processed by our customer service team within two (2) working days. The time to complete a warranty claim will vary depending on the relevant supplier.

Refunds
• Refunds will usually be processed within two (2) working days of approval.
• Refunds can only be made back to the payment method used for your order.
• Refunds of items purchased on sale or at a discounted rate will only ever be refunded at the rate purchased.
• Please allow up to five (5) days after Bicycle Centre Ballarat has completed your refund for your financial institution to take receipt of the refund into your account.

If you are using an Adobe PDF form, please print the form and include when sending the product back.
If you are using the Microsoft Excel version, please print the form and include when sending the product back.

Please also note, our refund policy is valid and correct at the time of publishing.
We are always endeavouring to keep our online forms up to date, but will update from time to time as required.

All stock ships from our shop in Ballarat and is sourced from local, authorised distributors. This means your order is delivered to your door, fast!

All stock that is available to order through our site will normally ship on the same business day you place your order. Shipments for the day close at 2:00pm AEST on business days.

All orders after this will go out the very next business day.


Australian shipping charges are flat rate which means you only pay the cost of the first (largest) item and the rest are shipped free.

To find the charge on large items (e.g. bikes) add the item to your cart and go to checkout for a quote.

Australian orders should usually arrive in 2-5 days on the east coast and 5-10 days to WA and country locations after placing your order.

International orders are shipped by regular post and delivery times are dependent on the country. On average orders will arrive in 7-10 days but please allow up to 28 days.

ATL [Authority To Leave] Policy

NOTE: All orders shipped by us automatically require a signature as proof of delivery. If you authorise our shipping company to leave your order unattended without signing for the delivery you do so at your own risk. Pushys and affiliated companies will not be held liable for the loss, theft or misplacement of such orders.

Australian Shipping Charges

Australia $15
Tas, NT, WA $15

Brisbane

$15

Tas, NT, WA

$20

Rest Of Australia

$15

Oversize and bulky item orders rates are calculated on the weight.

Add the items to your shopping cart for a quote.

International Shipping Charges

Add the items to your cart and go to checkout for a quote. Oversize and bulky item orders rates are calculated on the weight.